Help Center

Everything you need to know about WiFi.Report. Guides, tutorials, and troubleshooting resources.

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Getting Started

New to WiFi.Report? Learn the basics and start your first network analysis in minutes.

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Understanding Results

Dive deeper into what your test results mean and how to interpret network metrics.

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Troubleshooting

Encountering issues? Find solutions to common problems and technical errors.

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Best Practices

Optimize your WiFi network with expert tips and recommendations for better performance.

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Privacy & Security

Understand how WiFi.Report protects your privacy and keeps your data secure.

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Chrome Extension

Install and use the WiFi.Report Chrome extension for quick access from your browser.

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Getting Started

1. How to Run a Network Analysis

Running a WiFi analysis is simple and takes about 30 seconds. Click the "Check My Network Now" button on the homepage to start the scan. During the scan, we'll test your connection type, security, privacy, speed, and stability. No data is collected or stored - everything happens in your browser.

2. Choosing Between Web and Chrome Extension

You can use WiFi.Report as a web app at wifi.report or install our Chrome extension for quicker access. The web version requires no installation. The Chrome extension offers convenient browser integration and one-click access. Both versions provide identical analysis functionality.

3. Browser Requirements

WiFi.Report works on all modern browsers including Chrome, Firefox, Safari, and Edge. You'll need JavaScript enabled and a stable internet connection. For the best experience, we recommend using the latest version of your browser.

Understanding Your Results

Overall Network Score

This 0-100 score is the average of your Security, Privacy, Speed, and Stability test results. Scores of 80+ are excellent, 60-79 are good, 40-59 are fair, and below 40 indicate poor network health. Use this as a quick indicator of your overall network quality.

Security Score Details

The Security score evaluates your connection's encryption, HTTPS usage, and TLS protocols. A high security score means your connection is well-protected. Low scores indicate potential security vulnerabilities that should be addressed.

Privacy Score & IP Address

The Privacy score indicates whether your real IP address is visible to websites. If you're not using a VPN, your IP address may reveal your approximate location and ISP. Using a VPN protects this information by hiding your real IP.

Speed Test Metrics

Download Speed measures how fast data comes to you. Upload Speed measures how fast you send data. Latency is the delay in communication. Jitter measures how consistent your latency is. Higher speeds and lower latency are better for most activities.

Stability Score

The Stability score reflects how consistent your network connection is. High stability means few fluctuations in performance. This is important for video calls, gaming, and streaming. Unstable connections cause dropouts and performance issues.

Troubleshooting

Test is Taking Too Long

WiFi.Report should complete within 30-60 seconds. If it's taking longer, you may have network connectivity issues. Try refreshing the page and running the test again. If problems persist, try from a different network to isolate the issue.

Speed Test Results Show 0 Mbps

This usually indicates network connectivity problems or firewall blocking. Try: (1) Refreshing the page, (2) Checking your internet connection, (3) Disabling VPN temporarily, (4) Testing from a different network. Check browser console (F12) for error messages.

Chrome Extension Not Working

Try: (1) Reloading the extension from chrome://extensions/, (2) Fully restarting Chrome, (3) Clearing browser cache, (4) Uninstalling and reinstalling the extension. If issues persist, use the web version at wifi.report or contact support.

Incorrect Speed Results

Speed varies based on time of day, network load, and server location. Different speed test sites may show different results due to varying methodologies. For best results, run multiple tests and compare averages. Ensure no other devices are heavily using your connection.

Optimization Tips

Improving WiFi Speed

Position your router in a central location away from obstacles. Use a clear WiFi channel to avoid interference. Ensure your router firmware is up to date. Use 5GHz band for faster speeds if available. Keep your router away from microwaves and other wireless devices.

Securing Your Network

Use WPA3 encryption (or WPA2 if WPA3 unavailable). Create a strong, unique password. Disable WPS (WiFi Protected Setup). Hide your SSID if appropriate. Enable router firewall. Regularly update router firmware. Disable guest network if not needed.

Reducing Network Latency

Close bandwidth-heavy applications. Use wired connection for gaming/video calls if possible. Reduce number of connected devices. Check for interference from other networks. Reboot your router regularly. Test speed during off-peak hours.

Regular Network Maintenance

Run WiFi.Report monthly to monitor changes. Update router firmware when available. Restart router weekly for optimal performance. Check for unusual devices on your network. Review router settings periodically. Keep security software current on connected devices.

Privacy & Security

How We Protect Your Privacy

All WiFi.Report analysis happens 100% in your browser. We never send your test results to our servers. We don't collect, store, or track any network data. Your results remain entirely on your device. This is true for both the web version and Chrome extension.

Understanding IP Address Detection

Your IP address is what makes you visible on the internet. Without a VPN, websites can detect your IP and approximate location. WiFi.Report displays this to show privacy risks. Using a VPN hides your real IP by routing traffic through their servers.

WebRTC Leak Protection

WebRTC is a browser technology that can leak your real IP even when using a VPN. WiFi.Report detects this vulnerability. Most modern VPNs protect against WebRTC leaks. Check your VPN settings for WebRTC protection options.

Browser Fingerprinting Risks

Websites can identify you by analyzing your browser characteristics (screen resolution, fonts, plugins, etc.). This creates a unique "fingerprint" even without cookies. WiFi.Report detects fingerprinting capabilities. Using privacy-focused browsers helps reduce fingerprinting.

Chrome Extension Guide

Installing the Chrome Extension

Visit the Chrome Web Store, search for "WiFi.Report", and click "Add to Chrome". Confirm the installation when prompted. The extension icon will appear in your browser toolbar for quick access.

Using the Extension

Click the WiFi.Report extension icon in your toolbar to open the analysis popup. Click "Analyze Network" to start the test. Results appear in the popup window after analysis completes. Use the popup for quick checks, or open the full interface for detailed results.

Extension Permissions

WiFi.Report extension requests minimal permissions. It needs network access to run speed tests and retrieve IP information. It does NOT access your browsing history, passwords, or personal data. Review permissions in Extension Settings (chrome://extensions) if concerned.

Updating the Extension

Chrome automatically updates extensions when new versions are available. You can manually check for updates in chrome://extensions. Updates include bug fixes, new features, and performance improvements. You'll be notified when major updates are available.

Need More Help?

Can't find what you're looking for? Contact our support team or check our FAQ for more information.

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