TG5388

Arris TG5388 DNS Resolution Error

Arris DNS Resolution Error BGW-Series
97% fix rate

Cause

Split-horizon DNS misconfiguration

Fix Steps

  1. Open router admin panel and navigate to DNS settings
  2. Change primary DNS to 8.8.8.8 (Google) or 1.1.1.1 (Cloudflare)
  3. Set secondary DNS to 8.8.4.4 or 1.0.0.1
  4. Flush DNS cache: ipconfig /flushdns (Windows) or sudo dscacheutil -flushcache (Mac)
  5. Restart router and connected devices

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